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Company
Help Desk Solutions
assists clients with customer service in all its aspects. We become
partners with organizations to define the main elements of a successful
customer service operation for their industry by analyzing their
service and customer base.
Help Desk Solutions
is a bottom line company. We are not tied to one technology, one
product or one solution. We believe in finding the right solution
for your operation. We want to help you make an informed investment
for the future. In today's fast paced competition, you need to establish
an expected, measurable result for each investment. Strategic deployment
of resources to create the maximum return is our bottom line
for you.
* Who is your
customer, perceived and "real"?
* What services do you offer your customer?
* What services does your customer think you are supposed to offer?
* What services mean the most to your customers?
* What level of service satisfies your customers' needs?
* What is the most cost effective way to reach that level of service?
What We Do
We pride ourselves on treating each client as unique, following
a conscious, structured investigation process to develop a customized
approach and solution for your specific needs. However, typically
our services might include the following.
* Assessment of existing operations, policies,
procedures and tools
* Evaluation and selection of new automation tools
* Installation and integration of automation tools
* Development of customized procedures
* Assessment of the present quality of services
* New operations start-up
* Outsourcing
* Specialized training design and delivery
* Personnel search and placement
* Project management
* Training
We vary our approach to fit your needs. We can help
you assess your business needs, determine best practices for your
enterprise and guide you in selecting solutions provided by others.
We can also design and install custom solutions. The marketplace
offers such a dizzying array of products and services that it becomes
a job itself to choose which to even consider! That's where we can
help. We can quickly use your needs to sort through and come up
with a list of solutions that are possible for your situation.
How We Work
We begin by building a basic understanding of your operation, business
needs, and identified problem or goal through a review of materials
that you provide and a general discussion.
* Background
of company including goals and critical success factors
* Specific customer support needs
* Scope of the exploration
* Key issues to explore
Using this understanding,
we suggest an outline for the work.
* A general
definition of the project and expected outcomes
* Methodology for gathering information
* Phases of project
* Approximate time and cost
If it is appropriate,
the results of these discussions are converted to a written proposal
that outlines the project.
* A formal
definition of the project
* A suggested approach
* Client involvement
* Organization of the work
* Proposed outcomes
* Estimated time and cost
During each
project, we work closely with the client providing periodic progress
reports that can be used to modify the approach and scope of the
project. These reports on findings are vital to keeping the project
on target and within budget.
Why
Retain Help Desk Solutions?
We understand industry best practices and can make sense of the
multitude of solutions that are available. We bring an understanding
of all aspects of customer support, not just automated solutions.
Efficiency
Because we specialize in customized methodology, we can cut through
a lot of standardized investigation processes, choosing the best
approach for your problems that will be least intrusive to your
present operations and staff.
Concentration
We concentrate on a very focused description of your identified
outcomes so that we can design a solution that will produce those
outcomes, not just changes. We specialize in arriving at an accurate
definition of the problem so that you do not waste your resources
on needless changes.
Flexibility
We can be your partner in defining your problem and identifying
others to provide the solution, either with your staff or with outsourcing.
Or we can install a solution to a problem defined in-house or with
outside help. Or we can oversee the whole project, defining the
problem, designing a solution package and implementing the solution.
We will also help you decide if an "all at once" or incremental
approach is best for your situation.
Objectivity
We bring a fresh viewpoint to your business needs, helping you to
sort through perception to get to the real data that can be used
as a guide in designing your solution. We become your partner in
producing the results you need, not in merely changing the look
of things. We are not in business to sell hardware, software or
solutions that will not achieve your desired results.
Customer support is integral to the success of any business. That
is why so many organizations are looking for help in improving their
customer support services. Customer support can be your competitive
advantage.
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